Alpha-Trans Airporter is committed to providing exceptional guest service for our customers with disabilities, including those who use wheelchairs.

We are therefore committed to the following principles:

1. Customers with disabilities are entitled to the full and equal enjoyment of the transportation services provided by Alpha-Trans Airporter.

2. Customers with disabilities will be provided service in the most integrated setting appropriate to the needs of the individual and that is equivalent to the service provided to customers without disabilities particularly with respect to response time and reliability.

3. Alpha-Trans Airporter does not discriminate against individuals with disabilities in its reservations policy. All customers are required to make reservations for transportation into airports. For transportation out from airports, reservations may be made but are not required. As to in-bound reservations made at least 24 hours in advance for a specific pick-up time, SuperShuttle will make its best efforts to fulfill such reservations within 15 minutes of the requested pick- up time.

Customers requiring the use of accessible transportation are also encouraged, but not required, to make reservations for outbound trips at least 24 hours in advance and to specify the need for accessible transportation. As to such reservations and except for certain outlying areas, Alpha-Trans Airporter will use its best efforts to fulfill such reservations within 30 minutes of the requested pick-up time.

4. All potential customers inquiring into transportation services with Alpha-Trans Airporter, whether by telephone or through the Internet, will be informed by pre-recorded message of the existence of accessible transportation. All advertisements, including any Alpha-Trans Airporter information that is or may be available through the Internet, will indicate the availability of accessible transportation.

5. All Alpha-Trans Airporter drivers will be trained in the use of securement systems, ramps, and lifts and will be available to assist customers with disabilities, as requested, in entering and exiting accessible vehicles.